How long does return shipping take?
Returns typically take 5-6 business days to reach our returns facility.
Please keep in mind that holidays, back to school season and weather/operational delays may add additional time to this process.
How long will my refund take?
Expect up to 2-weeks for processing once your return is delivered to our return’s facility.
Once our Returns Department has processed your refund request, credit and debit card refunds typically take 3-5 business days.
Refunds through PayPal or Affirm take a bit longer as the refund is being issued through a third party.
How long will my exchange take?
Expect exchanges to take about two weeks from when your return was delivered.
Once our Returns Department has processed your exchange request, a new order is created in our system. You should receive an order confirmation email within 24 hours of the order entering our system. Your exchange order will ship standard ground, with 3-7 business day delivery.
Please keep in mind that holidays, back to school season and weather/operational delays may add additional time to your delivery.
If the item you requested is no longer available, a refund will be issued instead.