Foot Locker extends return policy window
We'll accept returns/exchanges up to 30 days after our stores reopen for online and in-store orders.
In response to store closings across North America due to COVID-19, we have extended our return policy window.
Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020.
Any items bought in stores or online after that date can be returned 30 days after the stores reopen.
To complete return/exchange
Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.
Take the item(s) you would like to return to any of our stores within 45 days of shipment or purchase. Please bring your shipping invoice, found in your shipping confirmation email, to the store for processing your return or exchange.
We will exchange the item or give you full credit for the purchase price of the item.
If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online.
You can find a store near you by using the store locator tool.