To complete a return/exchange
Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.
Take the item(s) you would like to return to any of our stores within 45 days of shipment or purchase. Please bring your shipping invoice, found in your shipping confirmation email, to the store for processing your return or exchange.
We will exchange the item or give you full credit for the purchase price of the item.
If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online.
You can find a store near you by using the store locator tool.
Please note that Affirm returns must be made by mail and cannot be returned in store.