Want to file a refund request?
- Returns, exchanges, and refunds are subject to our return and exchange guidelines.
- Start a return online through our third-party partner, ReadyReturns.
Good to know
- It usually takes between 5 and 28 days to process and post your refund to your original payment method.
- Purchases made with Affirm must be returned via mail.
Want to start an exchange?
- Check out our return and exchange guidelines for more information.
- Start your exchange online.
Good to know
- If your item doesn’t fit right or you don’t like the color, then exchange the same item for a different color or size.
- We're unable to process exchanges where the new item cost differs from the original item.
- We'll refund your Affirm account if your requested exchange item is not available, or the item cost differs from the original cost.
- It usually takes between 5 and 28 days to process and post your refund to your original payment method.
Important links:
- Start an online return or exchange
- Read our return/exchange policy
- Learn how Affirm handles refunds
- Read our Yeezy Return Policy