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How do Affirm-related exchanges and refunds work?

Want to file a refund request?

  1. Returns, exchanges, and refunds are subject to our return and exchange guidelines.
  2. Start a return online through our third-party partner, ReadyReturns.

    Good to know
  • It usually takes between 5 and 28 days to process and post your refund to your original payment method.
  • Purchases made with Affirm must be returned via mail.

Want to start an exchange?

  1. Check out our return and exchange guidelines for more information.
  2. Start your exchange online.

Good to know

  • If your item doesn’t fit right or you don’t like the color, then exchange the same item for a different color or size.
  • We're unable to process exchanges where the new item cost differs from the original item.
  • We'll refund your Affirm account if your requested exchange item is not available, or the item cost differs from the original cost.
  • It usually takes between 5 and 28 days to process and post your refund to your original payment method.

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