Loss: We will file a claim on a package if the item is marked delivered and you are reporting to us that you have not received it. Before contacting us to file a claim, check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards. Also check with anyone who might have retrieved the package.
Damaged or missing items: We may initiate an investigation on a damaged package or a package with missing items. Please be sure to keep the packaging. The carrier may reach out to you for an inspection.
Please note: When submitting an order, you are agreeing to the terms and conditions of the website. Please allow the allotted time necessary for the completion of the delivery investigation. Also, please monitor your emails and respond to communications from our company or the carrier.
Please note that once your package has been marked delivered by the carrier, you have 30 days from the carrier delivery date to contact us to begin an investigation.